From: Robert Dewar (dewar_at_gnat.cs.nyu.edu)
Date: Tue Nov 22 1994 - 07:52:00 EST
one problem with this kind of internet interaction is that it can give
a false impression of service in general. One "drunk pissed-off"
[his words! ???] annoyed customer can generate an impression of general
bad service which may not be justified. Generally people who *have* had
good service will not write to say so. Also, the issue of reliability
is more *not* needing service (I have owned a 700C, 720C, 750C and
755C, shortly to be replaced by a 755CD), and none of my machines have
ever needed servicing.
So I would advise people not to rush to judgment on this issue, in the
absence of some meaningful statistics or a reasonably comprehensive
survey.
This archive was generated by hypermail 2.1.3 : Thu Jan 23 2003 - 09:52:28 EST