From: James Mckenzie (os2support_at_theriver.com)
Date: Sat May 02 1998 - 17:50:45 EDT
Speaking of bids and service.
I decided a few years back when I was in Korea, that I wanted a new system. I sent out five requests for information. Micron was the only company that FAXED me a quote. I decided against buying a new system for financial reasons.
IBM is noted for its service worldwide, but in Korea they could not replace a "blown" screen. We had to send it back to the EZ-Serv site in Memphis to get it fixed.
However, when I had to send back a 760E because of a problem with the trackpoint, IBM came right through.
James
David Ross wrote:
> >In my extensive experience (292 machines) with IBM, Dell, Gateway, Micron, HP,
> >Winbook, and Ergo, there is no worse support than IBM
>
> Your experiences are so different from most laptop owners I know that I wonder if you either (a) have different support needs than average users, or (b) mean something different by "worse support".
>
> Were all these machines laptops, seviced centrally? IBM desktop support is notoriously bad, and I've never heard of a local IBM authorized service center that could repair a hangnail, let alone a computer.
>
> >support here. HP support has been wonderful for us, but not as good as Dell.
>
> As long as they stay in the laptop business - when Dell pulled out briefly a few years back, they also stopped supporting their previous laptop customers!
>
> I've never had any experience with Gateway. When I solicited bids a few years back for some equipment we were buying, I called, emailed, and faxed them bid requests. Eventually - weeks after we made the purchase - they submitted a bid for a very different configuration than we'd specified.
>
> Ergo still exists? Impressive tenacity!
>
> David A. Ross
> ross_at_math.hawaii.edu
> www.math.hawaii.edu/~ross
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