Re: Service warning: MicroAge in SF Bay Area

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From: Bill Morrow - http://thinkpads.com (penzance_at_icanect.net)
Date: Thu Sep 17 1998 - 01:36:15 EDT

NOTE:
these wear marks from the trackpoint tip are a well known problem..

they CAN occur on other machines as well, so when replacing the
trackpoint tip be sure it is pushed all the way down on the trackpoint
post.. :-)

Paul Khoury wrote:
>
> On Wed, 16 Sep 1998 07:53:59 -0400, Syclopse wrote:
>
> >>Paul..
> >>a few years ago, if you sent a machine in with a worn out trackpoint
> >>tip, it would be replaced..
> >>crack in the case, free replacement..
> >
> >
> >Hmmm, must be what tech at EZ-SERV you get to work on your thinkpad. I sent
> >a 560 out last week for a HD replacement. The LCD had "wear" marks from the
> >mouse buttons and to my surprise EZ-SERV replaced the customers LCD.
> >Customer was very excited.
> >
>
> For me, they both times told me I had to pay for it. And the first time I sent it in, they sent it back in 3 pieces.
> I was totally upset, and fortunately, IBM paid the $3200 in repair costs (and they deserved it, too).
>
> --
> Paul Khoury | <pkhoury_at_loop.com> | Sent from my K5-200
> http://warped.cswnet.com/~pkhoury/index.html | http://pkhoury.dyn.ml.org (local machine)
> Proudly running OS/2 Warp 3 & 4, Mac OS 7.5.3, Sun Solaris 2.4, Linux 2.0.29, Newton OS 1.05
> ICQ#14582895 

-- 
Happy Trails...

** Bill Morrow **   :-)
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