From: David Goldman (David_at_dgoldman.com)
Date: Wed Dec 09 1998 - 01:06:42 EST
At 12:07 AM 12/9/98 -0600, David Ross wrote:
>Rich Chong wrote:
>
>The list of NYC-area computer mail-order places with whom I'll do business
>is very short: J&R, Micro Warehouse, Big City Express, and - in a pinch - Excel.
I don't know how much stock you want to put into this, but I recently
purchased my TP 380Z from Micro Warehouse. I ordered three (3) things
during the same telephone call:
1) A Thinkpad 380Z
2) A 64MB Ram upgrade (to be installed by them)
3) A 2 year extended IBM warranty for the ThinkPad.
It was made very clear to me that the warranty was back ordered by about
a week, which I acknowledged and approved. The system was delivered with
the Ram installed and everything was as ordered. The warranty was delivered
about a week later, but here is where things went slightly south.
The warranty delivered had a list of specific models that it covered on
the back of the package. My machine (2635-JBU) was NOT listed, but the
package gave me the number of an IBM faxback service for a more updated
(complete) listing of supported models. I received the fax and found that
my model was **NOT** covered by that warranty that I received.
I called Micro Warehouse to discuss this problem BEFORE I opened the
warranty package. It took them 48 hours to get back to me to confirm
that they had sent me the wrong warranty. They offered to either let
me keep the warranty that they had sold/shipped to me (which was useless
to me) or return it for a complete refund. They also offered to sell
to me the warranty that I thought I had originally purchased, AT TWICE
THE ORIGINAL PRICE!!!
In my mind, I purchased a laptop and an extended warranty for the very
same laptop. I was quoted a price and agreed to it. I thought of this
as a verbal contract. Unfortunately, Micro Warehouse wasn't willing to
sell me the correct warranty at the originally quoted price. THE ERROR
WAS THEIRS! They weren't willing to meet me half way on this issue. If
I wanted to purchase the warranty that actually covered the machine
that they sold me during the same telephone call, **I** would have to
make up the difference. Their error, my penalty.
Needless to say, I chose to return the (worthless) warranty and will
purchase it from another dealer or IBM directly. I will take my
business elsewhere in the future. YMMV.
-- David Goldman
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