From: John Callahan (johnc_at_itr.com)
Date: Thu Dec 10 1998 - 09:40:12 EST
At 03:05 AM 12/9/98 -0500, Bill Morrow wrote:
>> 3) What is your return policy?
>>
>
>here, i must comment..NO reseller will take a return on an opened
box thinkpad..
>period..
>PERHAPS on a closed box, but never on an opened box, since that,
like a new car
>when you title it, makes 'it' a used car or thinkpad..
>i have made deals on a thinkpad, on approval, but with a fair
restocking fee..
>
>if you get a dead machine, then IBM will swap it or repair it,
free..
>
>but there IS NO return for full refund, unless you have special
arrangements,
>once the box has been opened...
>
>
This is not my experience.
I received a damaged ThinkPad 760 from PC Connection.
I call immediately and spoke with a courteous customer service
representative. PC Connection issued a UPS Call Tag.
The system was picked-up at my office. I received a full refund from
PC Connection including the shipping charges.
-----
John Callahan, Editor Information Technology Research
Enterprise Automation Report 2608 Second Avenue Suite 240
Member: Computer Press Association Seattle, WA 98121 USA
Phone: (206) 282-7050 Web: http://www.itr.com
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