From: John G. Olyarchuk (jgo_at_SMI.Stanford.EDU)
Date: Thu Dec 10 1998 - 15:08:05 EST
On Thu, 10 Dec 1998, John Callahan wrote:
> At 03:05 AM 12/9/98 -0500, Bill Morrow wrote:
> >here, i must comment..NO reseller will take a return on an opened
> box thinkpad..
> >period..
> >PERHAPS on a closed box, but never on an opened box, since that,
> like a new car
> >when you title it, makes 'it' a used car or thinkpad..
> >i have made deals on a thinkpad, on approval, but with a fair
> restocking fee..
> >if you get a dead machine, then IBM will swap it or repair it,
> free..
> >but there IS NO return for full refund, unless you have special
> arrangements, once the box has been opened...
> >
>
> This is not my experience.
>
> I received a damaged ThinkPad 760 from PC Connection.
>
> I call immediately and spoke with a courteous customer service
> representative. PC Connection issued a UPS Call Tag.
>
> The system was picked-up at my office. I received a full refund from
> PC Connection including the shipping charges.
>
This sounds more appropriate. I have purchased quite a bit of hardware
(no thinkpads, though) and have always returned merchandise that arrives
DOA (dead on arrival). I don't see why TPs should be an exception. If I
received a dead machine, I would exchange it for another. If the vendor
refused, I would immediatly place the issue in dispute with my credit card
and have payment suspended. So far, I have never had to do this.
PCConnection sounds like a decent operation, judging from this anecdote
and several others I have heard.
-John
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