From: Bill Morrow (penzance_at_icanect.net)
Date: Thu Dec 10 1998 - 17:27:44 EST
damage is one thing, but some vendors have an agreement with most
manufacturers that the mfg. will replace a doa machine..
i have received about 60 or 70 thinkpads over 4 or so years and only had
one doa, and it was not doa, it had way too many bad pixels..
and i suppose i should have said:
"here, i must comment..NO reseller will take a return on a working opened
box thinkpad.."
ALSO, since i get some new thinkpads from direct vendors and some from my
distributor, they will all do more to keep me a happy customer, and thus
would be likely to take back a product.. but open box means trouble
unless it is a DOA..
John Callahan wrote:
> At 03:05 AM 12/9/98 -0500, Bill Morrow wrote:
> >> 3) What is your return policy?
> >>
> >
> >here, i must comment..NO reseller will take a return on an opened
> box thinkpad..
> >period..
> >PERHAPS on a closed box, but never on an opened box, since that,
> like a new car
> >when you title it, makes 'it' a used car or thinkpad..
> >i have made deals on a thinkpad, on approval, but with a fair
> restocking fee..
> >
> >if you get a dead machine, then IBM will swap it or repair it,
> free..
> >
> >but there IS NO return for full refund, unless you have special
> arrangements,
> >once the box has been opened...
> >
> >
>
> This is not my experience.
>
> I received a damaged ThinkPad 760 from PC Connection.
>
> I call immediately and spoke with a courteous customer service
> representative. PC Connection issued a UPS Call Tag.
>
> The system was picked-up at my office. I received a full refund from
> PC Connection including the shipping charges.
>
> -----
> John Callahan, Editor Information Technology Research
> Enterprise Automation Report 2608 Second Avenue Suite 240
> Member: Computer Press Association Seattle, WA 98121 USA
> Phone: (206) 282-7050 Web: http://www.itr.com
-- Happy Trails...** Bill Morrow ** :-) WEB page http://thinkpads.com Thinkpad User Community: http://thinkpads.com/enter.html bill_at_thinkpads.com, morrow1_at_compuserve.com, morrow_at_treco.net 770X-7AU(8.1gig, 261meg), 770ED-5AU(8.1gig)<--For Sale 760ED(3.0gig, 104meg), 701C(6.3gig, 40meg), 755CE(no gig, 40meg), 750C(no gig, 4meg), IBM WorkPad(1meg)
Including, but not limited to, Subject to prior sale, Your mileage will vary, Done on a closed road with a professional driver AND Do not try this at home..
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