From: David Ross (ross_at_math.hawaii.edu)
Date: Mon Apr 26 1999 - 06:48:00 EDT
If indeed (as Brillig reports) the company is being widely investigated
for this kind of fraud, then it supports my point - I doubt it would
have happened if people hadn't reported problems to the relevant
authorities. With due respect to Steve Andre's suggestion that
complaints can be posted to web sites, I think this is both ineffective
and dangerous - the former because (a) few people surf the web for this
sort of complaint before buying from a company, and those who do are
not guaranteed to find the information in the great morass the internet has
become, and (b) because the BBB and state attorneys general certainly
don't surf the web for such stuff; dangerous because (according to a
story I read online recently) site owners are increasingly being
threatened with lawsuits for such postings - even if your complaint is
justified, are you ready to defend a lawsuit?
- David
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