From: Karl Hazan (khazan_at_accent.net)
Date: Sat Sep 04 1999 - 17:38:01 EDT
Simon Bryquer wrote:
>
> My understanding is that IBM has reneged on the extended warranty for
> the iSeries. Many have complaint in news:comp.sys.laptops that when
> purchasing the iSeries they were told that extended warranty was
> available but when they tried to purchase it were told it was not. I'm
> saying all this taking people's word -- not having checked out recently
> with IBM directly.
I suspect that is just a rumour. Otherwise, IBM is flirting with a
massive class-action lawsuit. I just checked the "IBM Servicepac for
Warranty and Maintenance Options - Supported Products List" at their
website and all of the i-series models (1410, 1411, 1412, 1450, 1451,
1452, 1472, and 1720) are listed as supported products for all of the
following extended service packs:
2,3,or 4 year depot service
1,2,3, or 4 year 9x5 onsite service
If you'd like to take a look at the document yourself, it can be
downloaded from:
http://www.as.ibm.com/asus/source/wamomxeu.pdf (note: requires acrobat
reader to view).
Or, you can get it from their fax-back service. Call 1-800-IBM-3395 and
request document #11006.
Best regards,
KH
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