From: Brian Bender (bbender_at_vocollect.com)
Date: Tue Feb 01 2000 - 11:56:48 EST
Oh, @#$&*.
Sent my TP600, still 9 or 10 months inside its 3 year warranty, in to
EasyServ on Friday (1/28) because the system board, I assumed, was
failing (it would crash then not even make it through the POST on
rebooting).
Called today (2/1) to check up on it and was told it was on "billable
hold". Talked to a Chris Johnson in the billing dept., who proceeded to
tell me that "it smoked" when the techs put it on the bench, and that
they are billing *me* $700+ for the system board replacement!!!
In your opinion, folks, am I right in waiting until I get the machine
back before I start fighting them? If I start a battle now, they're
just going to hold the thing until it's resolved, right? I'm losing
work by the day limping along on a machine that doesn't have all my
development tools, etc., on it. My plan is to raise holy @#$&* once
I get it back, but don't I risk being without machine indefinitely if
I escalate it now?
Man, this is the same kind of act I've seen from them over and over on
this list lately. Lou, are you out there?! This does _not_ make IBM
look good. What the @#$&* is going on? You've got a loyal customer
base out here, and you're screwing them left & right...
Frustrated as hell,
- Brian Bender
TP600 -- my fourth, and quite possibly *last*, Thinkpad if I'm unable
to bring these morons to their senses
(What was Lou's email address again? I know I've seen it floated
around...)
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