From: Brian Bender (bbender_at_vocollect.com)
Date: Tue Feb 01 2000 - 12:12:41 EST
With the system board replaced, of course... ;-)
We're going to fight about the $700.
- Brian
"Cottrell, Eric" wrote:
> Hello,
>
> Well if it smoked I doubt it would be useful if you got it back.
>
> 73 Eric ecottrell_at_doble.com WB1HBU
>
> -----Original Message-----
> From: Brian Bender [mailto:bbender_at_vocollect.com]
> Sent: Tuesday, February 01, 2000 11:57 AM
> To: Thinkpad List
> Subject: Arrgh, EasyServ'd!!!
>
> Called today (2/1) to check up on it and was told it was on "billable
> hold". Talked to a Chris Johnson in the billing dept., who proceeded to
> tell me that "it smoked" when the techs put it on the bench, and that
> they are billing *me* $700+ for the system board replacement!!!
>
> In your opinion, folks, am I right in waiting until I get the machine
> back before I start fighting them? If I start a battle now, they're
> just going to hold the thing until it's resolved, right? I'm losing
> work by the day limping along on a machine that doesn't have all my
> development tools, etc., on it. My plan is to raise holy @#$&* once
> I get it back, but don't I risk being without machine indefinitely if
> I escalate it now?
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