From: Bruce Markowitz (scosgt_at_worldnet.att.net)
Date: Tue Feb 01 2000 - 16:38:28 EST
They pulled that on me on one machine, They have some tech there who is
a scumbag and tries to blame the customers for warranty defects,
Stand up for your rights, call several times a day and fight with them,
you will prevail in a few days
Brian Bender wrote:
>
> Oh, @#$&*.
>
> Sent my TP600, still 9 or 10 months inside its 3 year warranty, in to
> EasyServ on Friday (1/28) because the system board, I assumed, was
> failing (it would crash then not even make it through the POST on
> rebooting).
>
> Called today (2/1) to check up on it and was told it was on "billable
> hold". Talked to a Chris Johnson in the billing dept., who proceeded to
> tell me that "it smoked" when the techs put it on the bench, and that
> they are billing *me* $700+ for the system board replacement!!!
>
> In your opinion, folks, am I right in waiting until I get the machine
> back before I start fighting them? If I start a battle now, they're
> just going to hold the thing until it's resolved, right? I'm losing
> work by the day limping along on a machine that doesn't have all my
> development tools, etc., on it. My plan is to raise holy @#$&* once
> I get it back, but don't I risk being without machine indefinitely if
> I escalate it now?
>
> Man, this is the same kind of act I've seen from them over and over on
> this list lately. Lou, are you out there?! This does _not_ make IBM
> look good. What the @#$&* is going on? You've got a loyal customer
> base out here, and you're screwing them left & right...
>
> Frustrated as hell,
> - Brian Bender
> TP600 -- my fourth, and quite possibly *last*, Thinkpad if I'm unable
> to bring these morons to their senses
>
> (What was Lou's email address again? I know I've seen it floated
> around...)
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