From: Bill Morrow (penzance_at_gate.net)
Date: Wed Feb 02 2000 - 00:12:17 EST
AND, i'm thinking of a section on my site entitled:
"Tell IBM what they are doing right"
and
"Tell IBM what they are doing wrong"
i know they watch me, just waiting for an opening to pounce..! :-)
"James H. E. Maugham" wrote:
> Brian Bender [mailto:bbender_at_vocollect.com] wrote:
>
> > Sent my TP600, still 9 or 10 months inside its 3 year warranty, in to
> > EasyServ on Friday (1/28) because the system board, I assumed, was
> > failing (it would crash then not even make it through the POST on
> > rebooting).
>
> <SNIP>
>
> > Man, this is the same kind of act I've seen from them over and over on
> > this list lately. Lou, are you out there?! This does _not_ make IBM
> > look good. What the @#$&* is going on? You've got a loyal customer
> > base out here, and you're screwing them left & right...
>
> It shouldn't matter if it went up in flames and burned down the facility! If
> they can't _prove_ that you somehow modified the MB, they owe you a new 600!
>
> Go higher in the food chain and contact a service manager and _ALSO_ start
> calling IBM support. Your warranty (a binding contract) is between you and IBM,
> regardless of who they use for actual repairs. Threaten legal action and tell
> IBM you're reporting them for fraud to your state Atty. General.
>
> The only exception to the 3 year warranty is abuse. What "abuse" occurred that
> affected you 600's MB?
>
> Do all this while EZServe still has the unit. I know it's painful, but if you
> take it back now after THEY'VE smoked it, you're SCREWED!!!!
>
> Regards,
>
> James the Elder
-- Happy trails...** Bill Morrow ** :-) WEB page http://thinkpads.com e-mail: bill_at_thinkpads.com, penzance_at_gate.net
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