From: David Goldman (David_at_dgoldman.com)
Date: Wed Mar 01 2000 - 03:54:15 EST
At 04:05 PM 2/29/2000 , Bill Morrow wrote:
>it IS, on occasion, impossible, to get a straight answer (or at least the
>SAME answer) from IBM.. :-)
Hah! Not only couldn't I get a straight answer from IBM about purchasing
an extended warranty for my TP 380Z, but it took *HOURS* on the phone
spread out over a number of weeks just to find out the part number and
who to talk to in order to purchase it directly from IBM!
They were absolutely hopeless when it came to answering any questions about
the extended warranty itself (such as "Can I get the on-site service call
to any major city (ie, a hotel) in the USA or just the single address where
the machine was originally registered?").
When I originally purchased the ThinkPad new from PC Warehouse, I purchased
an IBM extended warranty at the same time. I examined the extended warranty
paperwork when it arrived and was shocked to discover that the extended
warranty package I was shipped didn't even cover the model of ThinkPad that
I purchased at the same time!!! It took **DAYS** to clear up the confusion
and get a refund for the incorrect warranty package.
Ultimately, I chose to not purchase the extended warranty for that ThinkPad.
It just wasn't worth the effort. I hate to have to work THAT hard for the
privilege of giving somebody my money.
Don't get me wrong, I love my 380Z, but I got extremely frustrated trying to
cut a path through the IBM bureaucracy.
-- David Goldman
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