From: A Kumar (kassoc-2_at_idt.net)
Date: Fri Mar 31 2000 - 12:48:50 EST
Please I have a ThinkPad that's been back to IBM 5 times still isn't fixed
and the last time it came back the case had been badly damaged. And every
time I talk to IBM its like pulling teeth they tell me "We have already
concussed the repairs on your ThinkPad more then once." As the costumer I
don't care how many times IBM has to foot the bill I want a working
ThinkPad. More importantly Easy Serve continuously forgets to fix things!!!
I don't see how they can claim rigorous testing.
As for software I the other guys case, if the hard drive is making clicking
sounds then it is the hard drive!
From: James H. E. Maugham [mailto:CaptJHEM_at_waterw.com]
Sent: Friday, March 31, 2000 12:46 PM
To: Randal Whittle; TP List
Subject: RE: Fascinating article on IBM ThinkPad Repair Service
Not to play devil's advocate, as Lord knows IBM has enough mouthpieces out
including the one cited above, but in _this_ instance, it really does sound
a software problem.
I all too often find clients dragging "this POS" into my office and
that it "won't work". NLT 75% of the time the failure is software related,
Just my $.02.
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