From: Ray Bayles (canyonlands_at_theriver.com)
Date: Fri Mar 31 2000 - 17:06:26 EST
Although I am now retired, I was once the chief of information
management for a very large organization that had 13 regional offices,
and 138 total offices...
We had a LOT of laptops/ notebooks... IBM's service was bettered only by
Dell... You wouldn't believe how bad the support and service were (This
was 1986 through 1998 so it may be better or worse now) for Toshiba,
Sony, Texas Instruments (the worst of them all - and now sold)...
Gateway and Micron were pretty good, but not nearly as good as IBM and
none came anywhere close to Dell... I bought IBM when I retired because
of my experience with their service, parts and support for thousands of
EZServe seems to have its ups and downs lately... not consistently good
or consistently bad... but I suspect it is still better than most
companies out there.
A Kumar wrote:
> Please I have a ThinkPad that's been back to IBM 5 times still isn't fixed
> and the last time it came back the case had been badly damaged. And every
> time I talk to IBM its like pulling teeth they tell me "We have already
> concussed the repairs on your ThinkPad more then once." As the costumer I
> don't care how many times IBM has to foot the bill I want a working
> ThinkPad. More importantly Easy Serve continuously forgets to fix things!!!
> I don't see how they can claim rigorous testing.
> As for software I the other guys case, if the hard drive is making clicking
> sounds then it is the hard drive!
> -----Original Message-----
> From: James H. E. Maugham [mailto:CaptJHEM_at_waterw.com]
> Sent: Friday, March 31, 2000 12:46 PM
> To: Randal Whittle; TP List
> Subject: RE: Fascinating article on IBM ThinkPad Repair Service
> Not to play devil's advocate, as Lord knows IBM has enough mouthpieces out
> including the one cited above, but in _this_ instance, it really does sound
> a software problem.
> I all too often find clients dragging "this POS" into my office and
> that it "won't work". NLT 75% of the time the failure is software related,
> Just my $.02.
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