From: Steve C. (stevec50_at_yahoo.com)
Date: Fri Mar 31 2000 - 17:27:17 EST
Maybe IBM's ThinkPad Repair Service has become like
Compaq. They don't do their tech support anymore,
it's farmed out to another company. I tried calling
them with a problem once and they answered right away
but didn't know anything. After the question there
was a long pause and they said, "Um, I'll have to go
check". Then after a long wait that would have given
them enough time to run across the road and ask
someone else, they came back and said: "Um, we don't
--- Randal Whittle <rwhittle_at_usa.net> wrote:
> At 09:52 AM 03/31/2000 -0800, you wrote:
> >completely. I replace the hard drive after the
> >time there is a problem, which is what IBM should
> >done but I wouldn't condemn the whole company for
> >one mistake.
> 2 Items:
> (1) We're not condemning the whole company
> for one mistake, just
> the service division. ;-)
> (2) The problem is that *many* of us users
> on the list have
> experience the exact same, or similar, problems with
> IBM's repair
> service. Its a *far* cry from what those of us who
> are ThinkPad "Veterans"
> remember from the TP 75X days...
Do You Yahoo!?
Talk to your friends online with Yahoo! Messenger.
This archive was generated by hypermail 2.1.3 : Thu Jan 23 2003 - 09:55:55 EST