From: Steve C. (stevec50_at_yahoo.com)
Date: Fri Mar 31 2000 - 17:27:17 EST
Maybe IBM's ThinkPad Repair Service has become like
Compaq. They don't do their tech support anymore,
it's farmed out to another company. I tried calling
them with a problem once and they answered right away
but didn't know anything. After the question there
was a long pause and they said, "Um, I'll have to go
check". Then after a long wait that would have given
them enough time to run across the road and ask
someone else, they came back and said: "Um, we don't
know".
--- Randal Whittle <rwhittle_at_usa.net> wrote:
> At 09:52 AM 03/31/2000 -0800, you wrote:
> >completely. I replace the hard drive after the
> second
> >time there is a problem, which is what IBM should
> have
> >done but I wouldn't condemn the whole company for
> just
> >one mistake.
>
> 2 Items:
>
> (1) We're not condemning the whole company
> for one mistake, just
> the service division. ;-)
>
> (2) The problem is that *many* of us users
> on the list have
> experience the exact same, or similar, problems with
> IBM's repair
> service. Its a *far* cry from what those of us who
> are ThinkPad "Veterans"
> remember from the TP 75X days...
>
>
>
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