From: Randal Whittle (rwhittle_at_iceka1.com)
Date: Sat Apr 01 2000 - 01:15:02 EST
At 12:52 AM 04/01/2000 -0500, you wrote:
> >... And some of us have not had any problems with service -- and not in the
> >"old" days either, but in the last couple of years, including this past
> week.
>
>I'll have to second this based on my own recent experiences with IBM's
>Thinkpad service.
>I'm quite happy to report that I received very good service. I even
>had a call from their service department telling me that my Thinkpad's
>return was going to be delayed another day because they were waiting
>for a replacement keyboard bezel. (Mine suffered from peeling paint).
>How many places call to say that there will be a delay of only one day?
How many places will call you up after a repair is done--under
warranty--and tell you that you owe an exorbitant bill and that they plan
to hold you machine hostage until you pay up?
>I'm only one data point, but I've certainly had a good experience with
>IBM's Thinkpad Repair Service and would not hesitate to use it again.
What other choice do we have?
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