From: Patrick A. Forte (forte_at_usdbank.com)
Date: Sat Apr 01 2000 - 14:29:24 EST
Ed:
On this one, it appears to me that Whittle is correct and you are the
exception with the happy EZserve experience recently. My experience was
great - at one time. Recently, I all but had to start some sort of
expensive, slow proceedings against EZserve to receive obvious warrenty
service on one of my 600Es. Over the years, I have had a number of
Thinkpads including 4 701Cs, 750, 760ED, 560, 560E, and several 600s. The
EZserve experience, starting about 2 years ago, is hostile, offensive,
unreasonable, incompetent and not very user friendly! The TPs are still
nice when they work.
Patrick
-----Original Message-----
From: letoured_at_sover.net [mailto:letoured_at_sover.net]
Sent: Saturday, April 01, 2000 1:42 PM
To: TP List
Subject: Re: Fascinating article on IBM ThinkPad Repair Service
Randal Whittle <rwhittle_at_usa.net> said:
>At 06:36 PM 03/31/2000 -0500, you wrote:
>> > (2) The problem is that *many* of us users on the list have
>> >experience the exact same, or similar, problems with IBM's repair
service.
>> >Its a *far* cry from what those of us who are ThinkPad "Veterans"
remember
>> >from the TP 75X days...
>>
>>.... And some of us have not had any problems with service -- and not in
the
>>"old" dys but in the last couple of years, including this past week.
> Heaven help you when you find out the truth. I won't even go into
>mine alone--both good (years ago) and bad (last year, a year before that
>with a different machine). And my experience only scratches the surface.
What can I say. In the past two years I have a keyboard and a screen
replaced. No problem, no questions. In the last two months I've had a CD
ROM
and a battery replaced. No problem. No questions other then the normal tests
for the CD. They simply accepted my explanation of the battery problem and
shipped a new one. -- Maybe they just don't like you <grin>.
_____________
Ed Letourneau <letoured_at_sover.net>
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