From: Patrick A. Forte (forte_at_usdbank.com)
Date: Sat Apr 01 2000 - 17:51:49 EST
Jeff:
Can you elaborate a little on I "called the IBM help number and they've
made the authorizations." Are you outside the US? Was this a TP purchased
within the US. Was the TP Purchased by a government unit? Your story does
not line-up with what I understand is the IBM service structure. Please let
us know what kind of an arrangement you have. We may wan to do the same!
Thanks.
Patrick
-----Original Message-----
From: Jeffrey Baker [mailto:plumbush2_at_mediaone.net]
Sent: Saturday, April 01, 2000 4:49 PM
To: thinkpad_at_cs.utk.edu
Subject: Re: Fascinating article on IBM ThinkPad Repair Service
I've never dealt with EZ Serve directly, nor would I unless I was required
to under an extended warrantee. I bought an IBM computer, not an EZ Serve
computer. When I've had problems I called the IBM help number and they've
made the authorizations. When I wanted a 14 gig hard drive replacement in
my 770Z for the second time, because both the first and second drives had
become noisy (whining) after several weeks of use, IBM support rep. said,
"Fine, we want you to be happy with the machine." They sent me a new disk
and gave me two weeks or 30 days, I forget which, to do the swap.
Only problem with this story is that the third hard drive, too, started out
quiet and within weeks made such a whine that I can't leave it running while
trying to read or have serious conversations in the same room with it. But
that's another matter, and it's clear to me at this point that putting in a
fourth 14 gig drive isn't going to help, it's got to be the nature of the
beast.
-- Jeff
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