From: Mark Lemon (mlemon_at_hickseq.com)
Date: Sun Apr 02 2000 - 14:28:40 EDT
Folks,
Just as an aside, I have a 2 yr. old TP600 that is also intermittently
experiencing "pink screen". From the posts, it sounds as if this can
be traced to a bad connection on the LCD ribbon cable.
Is there anyone lurking here that can change this from "demand to talk
to the supervisor" at EZServe to "Oh yeah, we'll take care of that one"?
I'm not just talking about myself - I'm talking about the dozens of us
that will potentially experience this problem over the next few years
(by the end of your warrantee, the fix may cost more than the laptop
will be worth). I'm also NOT talking about boycotts or lawsuits -
hopefully something much more positive.
Any win-win suggestions?
More to the point, is there anyone out there lurking that understands that
this group represents the "parakeet in the mineshaft" for the TP reputation?
I personally have not only purchased 3 Thinkpads, but I've also recommended
them to dozens of clients and co-workers. In the last 3 months, it was
with great regret that I decided to change company purchasing from TP's back
to the Dell Latitude line. IBM lost 4 sales in Y2K as a result. This
group's discussion of service in large part forced me to that decision.
I'm sure that some of you are facing similar decisions.
Anyone remember Black & Decker? As I recall, they took a once excellent
reputation and squandered it by putting cheap power tools into K-Mart, etc.
If you purchased one, please don't take this as offense, but I saw the
introduction of the i-Series as a similar move by IBM.
I'm concerned that by lack of leadership, IBM may ultimately do the same
to the ThinkPad name. We didn't buy TPs because they were cheap - we
bought them because they were the best. Is there any one lurking who cares
or has the ear of someone who can do something about this?
My $.02
Mark
> -----Original Message-----
> From: STeve Andre' [mailto:andres_at_msu.edu]
> Sent: Saturday, April 01, 2000 1:42 PM
> To: TP List
> Subject: Re: EZServe, Then & Now (Was: Fascinating article on IBM
> ThinkPad Repair Service)
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