From: James (jamesclai_at_yahoo.com)
Date: Sun Apr 02 2000 - 13:49:49 EDT
I agree. I bought TP for work and personal use not because I wanted to save
$$. I bought it because for it's unique quality, which is not found in Dell,
Gateway, Compaq or any other manufacturer.
Where I work, we have Gateways, Dells as well as Thinkpads. The 600s and
770s are far better than the rest in my opinion. And the drivers for
Thinkpads are frequently updated and easy to find. Dell for instances, the
drivers for their older laptops are difficult to find at times. Once Dell
phase out a particular model, the drivers are hidden in a place where it's
almost impossible to find. Occassionally, the pull it off the net so it
can't even be downloaded.
One last thing is that IBM's international support is far better than
others. I travel overseas very frequently and on several occassions I had
problems with the hardware - like my floppy is not working - and I called
the local IBM support and they replaced or repaired my Thinkpad within 24
As for the i series, it's ok for general use which is what it was intended
for anyways. But as far as total reliablity and international support, I
will stick with the higher end models. Plus I believe only the 600s and 770s
have built in zips and LS120 where as the lower end ones do not.
my 2 cents!
----- Original Message -----
From: "Mark Lemon" <mlemon_at_hickseq.com>
To: "'STeve Andre''" <andres_at_msu.edu>; "'TP List'" <tp750_at_cs.utk.edu>
Sent: Sunday, April 02, 2000 11:28 AM
Subject: RE: EZServe, Then & Now (Was: Fascinating article on IBM ThinkPad
> Just as an aside, I have a 2 yr. old TP600 that is also intermittently
> experiencing "pink screen". From the posts, it sounds as if this can
> be traced to a bad connection on the LCD ribbon cable.
> Is there anyone lurking here that can change this from "demand to talk
> to the supervisor" at EZServe to "Oh yeah, we'll take care of that one"?
> I'm not just talking about myself - I'm talking about the dozens of us
> that will potentially experience this problem over the next few years
> (by the end of your warrantee, the fix may cost more than the laptop
> will be worth). I'm also NOT talking about boycotts or lawsuits -
> hopefully something much more positive.
> Any win-win suggestions?
> More to the point, is there anyone out there lurking that understands that
> this group represents the "parakeet in the mineshaft" for the TP
> I personally have not only purchased 3 Thinkpads, but I've also
> them to dozens of clients and co-workers. In the last 3 months, it was
> with great regret that I decided to change company purchasing from TP's
> to the Dell Latitude line. IBM lost 4 sales in Y2K as a result. This
> group's discussion of service in large part forced me to that decision.
> I'm sure that some of you are facing similar decisions.
> Anyone remember Black & Decker? As I recall, they took a once excellent
> reputation and squandered it by putting cheap power tools into K-Mart,
> If you purchased one, please don't take this as offense, but I saw the
> introduction of the i-Series as a similar move by IBM.
> I'm concerned that by lack of leadership, IBM may ultimately do the same
> to the ThinkPad name. We didn't buy TPs because they were cheap - we
> bought them because they were the best. Is there any one lurking who
> or has the ear of someone who can do something about this?
> My $.02
> > -----Original Message-----
> > From: STeve Andre' [mailto:andres_at_msu.edu]
> > Sent: Saturday, April 01, 2000 1:42 PM
> > To: TP List
> > Subject: Re: EZServe, Then & Now (Was: Fascinating article on IBM
> > ThinkPad Repair Service)
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