From: William Graves (wwgraves_at_arches.uga.edu)
Date: Wed Apr 26 2000 - 12:37:35 EDT
I also had a very good experience with the Memphis EZserv last week.
(770ed, replaced LCD and inverter card due to intermittent problems with
the backlight) Shipped out on wed and back on monday.
On Wed, 26 Apr 2000, Jane Loyless wrote:
> Well, I continue to lead a charmed life as far as EZServ is concerned.
> The keyboard on my TP600 was having intermittent problems over the last
> week or so, and the doors over the USB and floppy ports were tearing loose.
> Over the weekend, the keyboard problem got worse, and I called for service
> on Monday.
> When they called me back around 5PM EDT to verify the address for shipping
> the fancy box, I told them I had a box (one of the old sling boxes) and
> just needed the shipping info and tracking number and that I really,
> really, really, really needed it back before my teammate got back in the
> office on Friday (using her 600 with my drive). They said that while they
> couldn't promise it would be back by then, it looked feasible since it was
> a simple repair.
> They gave me the shipping info (still shipped me the fancy box Just In
> Case) and faxed me an inventory form to send with it so that I could ship
> it out on Monday. I dropped the box off at Airborne around 6:30PM, and it
> was in Memphis by 3:30AM on Tuesday.
> Got it back first thing this morning (Wednesday) with a new keyboard and
> new port doors. Seems to be in perfect working order so far thanks to
> Zakery (IBM Certified Repair Technician) and Robert Day (Inspector).
> Needless to say, I followed my own advice and removed everything that
> wasn't nailed down before shipping it. EZServ just got an empty shell with
> keyboard and screen. The guy that had called me originally got quite a
> chuckle when, in answer to a query about my data being backed up, he got a
> tart "You're not getting my drive!".
> As always, YMMV.
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