From: Bill Morrow (penzance_at_gate.net)
Date: Mon Jul 17 2000 - 16:59:17 EDT
Jim..
ask for an escalation to a supervisor..
don't be confrontational, just be sweet and nice and firm.. :-)
Computer-Guru wrote:
> Hi All,
>
> Just got off of the phone with IBM Tech Support.
>
> The Tech refused to admit that I got a defective battery when I bought
> my unit. I have only had my 1420i for less than 2 months, and the
> battery only holds a one hour charge. Plus, it looses all of its charge
> within a week of no use. The man said, "This is normal with the type of
> battery that came with your unit". (Ni-Mh)
>
> So, I really don't know where to go from here. He said that I will need
> to reformat and re-install Windows 98 before they will fix any of my
> other problems, that are in my opinion, HardWare Related.
>
> Anyone else had problems with Tech Support??
>
> Thanks,
> Jim
> Ps- Looks like I will be going with a Dell Laptop, the next time.
-- Happy trails...** Bill Morrow ** :-) WEB page http://thinkpads.com e-mail: bill_at_thinkpads.com, penzance_at_gate.net
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