From: Bill Morrow (penzance_at_gate.net)
Date: Wed Oct 11 2000 - 14:23:32 EDT
what was the item you THOUGHT that you had purchased..?
David Goldman wrote:
> On Tue, 10 Oct 2000, David Ross wrote:
> >
> > Other places - especially if a warrantee is important to you - is IBM direct;
> > they publish their stock daily at
> > http://commerce-03.www.ibm.com/icc/retail.PDF (and don't show and 560s right
> > now, but it is worth checking daily).
> > They also sell through egghead.com; if you see a machine you want at egghead,
> > look carefully at the description to make sure that its is being sold by IBM
> > and not another reseller (look at the warrantee information on the product
> > description).
>
> Just a quick caution about buying from egghead.com:
>
> I recently tried to PURCHASE (not bid) on an item listed on egghead.com
> At first, the order was accepted and pending shipment from the warehouse.
> Then they updated their web site to indicate that they were forced to
> cancel the sale due to "inventory descrepancies". No e-mail was sent to
> me directly, but they did update the order status screen on the web site.
>
> They also indicated that they would refund my $105 that they had charged
> to my credit card and promptly did credit me $2! (Note the shortage.)
> I called to indicate that I'd rather wait for the item to be backordered.
> The CSR indicated that they would not be getting any more of the item in
> the future and therefore backorder was not possible. She indicated that
> the item was probably being discontinued by the manufacturer and therefore
> I should find another solution. (This information was bogus. Keep reading)
>
> I inquired about the shortage on the credit and was told it must have been
> a human error (HAH!) and that it would be taken care of shortly. Another
> two days and they finally did post the credit for $103.
>
> Later, they again updated the order status web page to indicate that the
> item had been mispriced and therefore they were unable to honor any orders
> at the original price. They also indicated that the order had been
> cancelled at my "REQUEST" (again, bogus information).
>
> In summary, they mispriced the item, charged my credit card, cancelled
> the order, refunded only a small portion of what was charged (I had to
> REQUEST the balance of the refund), changed their story, posted known
> false information (ie, lied to me) and offered no appology for the entire
> screw-up.
>
> A friend who ordered the same item at the same time sat silently for
> 12 days, hoping that they'd make another error and actually ship the
> product to him. After 12 days they finally cancelled his order and
> refunded his money. Again, with no appology.
>
> You can buy from egghead.com if you want, but I don't think I'll be
> doing much business with them in the future.
>
> --
> David Goldman
-- ---Happy trails...
** Bill Morrow ** :-) WEB page http://thinkpads.com e-mail: bill_at_thinkpads.com, penzance_at_gate.net open forum: http://www.afaonline.com:8080/webboard/$webb.exe/~2/login? sic transit gloria
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