From: Bill Morrow (penzance_at_gate.net)
Date: Tue Jan 16 2001 - 00:50:57 EST
escalate this matter at IBM help line..
talk to a supervisor..
make note as to your problems..
then read from these notes..
be courteous..
Cordially, :-)
Bill Morrow
WEB page http://thinkpads.com
thinkpads.com Open Forum
http://www.afaonline.com:8080/webboard/$webb.exe/~2/login?
E-Mail: bill at thinkpads dot com
----- Original Message -----
From: "J. Williams" <williams_at_u.washington.edu>
To: "J. Williams" <williams_at_u.washington.edu>
Cc: "ThinkPad Mailing List" <thinkpad_at_cs.utk.edu>
Sent: Monday, January 15, 2001 3:44 PM
Subject: Easy Serve woes and 770ED
> Hi,
>
> I just got my 770ED back from Easy Serve. I sent it in last spring for a
> flickering LCD. They fixed that then but gave me a screen with many black
> pixels so I sent it back in December for that and bubbling palm rest.
> Palm rest was fixed but the screen was the same. Back it went a week ago
> and came back fixed finally but they "fixed" (broke) something else.
>
> The docking doors were jammed and one fell out so I asked them to fix
> it. So they completely removed the doors! Not what I had in mind. It also
> looks like they broke off one of the metal prongs sticking out. Can
> someone verify that there's two on the left side (looking at the back of a
> 770 series). Can I get the docking door parts?
>
> Also, the base was cracked where the speaker volume dial is located and
> one of the footpads came off. They want about $180 for that. Can I get
> the base part and easily replace it? How much is it?
>
> Any one have any comments or suggestions? I'd like to keep it as new
> looking as possible. (I won't get into the battery problems right now)
>
> Thinking about letting them know about the docking doors soon so they
> can't say it's "user wear." But starting to get frustrated. Something
> else might come back broke.
>
> Thanks, John
>
>
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