From: Bill Morrow (penzance_at_gate.net)
Date: Tue Jan 16 2001 - 20:52:24 EST
then you can elevate it to lous office..
one of his assistants WILL reply..
been there, done that..
ibm is too good a company to let some of the crap that easyserve has pulled
in recent years slip past un-remarked upon..
they DO care.. hell, even easy serve cares.. its just that you get stuck in
quotas and bottom lines and that sort of junk..
its tough to give as personal a level of support as i can, when you are
bigger than many national governments..
Cordially, :-)
Bill Morrow
WEB page http://thinkpads.com
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E-Mail: bill at thinkpads dot com
----- Original Message -----
From: "David Ross" <ross_at_math.hawaii.edu>
To: "ThinkPad Mailing List" <thinkpad_at_cs.utk.edu>
Sent: Tuesday, January 16, 2001 3:21 AM
Subject: Re: Easy Serve woes and 770ED
> > escalate this matter at IBM help line..
> > talk to a supervisor..
>
> Not as easy as it used to be. They wouldn't let me elevate 2 weeks ago
when I
> had my problems with them.
>
> - David R.
>
>
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