From: Bill Morrow (penzance_at_gate.net)
Date: Mon Feb 26 2001 - 19:30:30 EST
Paul..
when did that occur.. ?
Cordially, :-)
Bill Morrow
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----- Original Message -----
From: "Paul Khoury" <pkhoury_at_loop.com>
To: "ThinkPad List" <thinkpad_at_cs.utk.edu>
Sent: Monday, February 26, 2001 6:49 PM
Subject: Why the hell is EasyServe so crappy?
> My experience with EasyServe back when I owned a 701:
> I needed to get my machine repaired for the worn out hinges and the
keyboard was having issues,
> among other problems. I shipped my machine, but when I got it back, it
came in 2 pieces.
> I had to prop it up on a pillow - they supposed looked at it, claimed it
was not covered under warranty, and didn't
> even bother to fix their damage. So I made some calls to the manager of
EasyServe (should
> be HardServe), which didn't help, so then I contacted the office of the
General Manager of the PC Company
> division. That seemed to help fix things, after someone in the corporate
office called me back.
> Turns out all the damage EasyServe caused cost about $3200 to repair.
> They replaced the ENTIRE machine except 2 flex cables from what I found
out. I was satisfied, but
> still, I shouldn't of had to go through that ordeal, just like everyone
else on this list shouldn't have had to
> either.
>
> Paul
>
>
>
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