From: Bill Morrow (penzance_at_gate.net)
Date: Wed Mar 07 2001 - 00:16:06 EST
Brian..
You can, and should, send an e-mail detailing your problems to lou's
office..
you WILL get a reply and probably a quick and favorable resolution..
----- Original Message -----
From: "Brian Bender" <bbender_at_vocollect.com>
To: <thinkpad_at_cs.utk.edu>
Sent: Tuesday, March 06, 2001 2:05 PM
Subject: EZServ dilemma
> So after my last, uh, "experience" with EZScrooU (where they tried
> to hold my machine hostage for damage *they* caused, then a month
> after I _thought_ I'd resolved everything they billed my CCard again
> anyway and made me fight all the same battles again), I'm unsure
> what to do. I've got a roughly 2-year-old TP600 (well within its
> warranty) that's having troubles with its Cardbus-to-PCI bridge or
> whatever it is. My Cardbus network card (I tried several of them to
> rule that out) is periodically wigging out and I see PCI errors from
> the kernel (running Linux, 2.2.18 kernel). I can down the interface
> and eject the card, then reinsert it, and it recovers, but it's
> becoming more frequent. It seems physical, too -- if you bump the
> card (usually when inserting a card in the other slot), it often goes
> into that same state.
>
> So, what's a poor IBM "customer" to do? I've got a defective
> machine, covered (IMHO, obviously) by a warranty that I certainly
> paid through the nose for (initial purchase price), yet I'm afraid to
> have it addressed, because of the ridiculous behavior of the group
> of pirates I need to send it to for service. Mr. Gerstner, you
> listening? This really isn't the IBM from whom I bought 4 Thinkpads
> of my own (and recommended dozens more)...
>
> - Brian
> Probably last-time Thinkpad owner :-(
>
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