From: Mitchell Leben (mitch_at_leben.com)
Date: Wed Sep 05 2001 - 15:37:45 EDT
Randy,
Seems we are among the first to hit this flaw. Based on what I see, it
will happen eventually.
BTW I forgot to mention a couple of things. If the repair is billable, it
will cost $187. A lot of money for 1/8" of plastic that will probably
fail again.
Also, I was asked to gather emails from others with the same problem to
further the case. Once my case is established, ones that follow will be
treated similarly. So, if you know of a T2* that is cracked on the right
side of the keyboard, please let me know.
On Wed, 5 Sep 2001, Randal Whittle wrote:
> At 12:04 PM 9/5/2001 -0500, you wrote:
>
> Mine is identical--mfg. date of 4/00.
>
> >So, they want me to take the T20 in to a local authorized service center
> >for evaluation. I made the call, left a message.
> >
> >My case # 17166535. The very nice person on the phone was Howard Riker @
> >Thinkpad support.
>
> Where are you located? I'm in the L.A. area.
>
> - Randy
>
>
-- -Mitch
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