From: Bill Morrow (penzance_at_gate.net)
Date: Fri Sep 28 2001 - 01:10:01 EDT
I scan ALL my important records every time i step over the piles on the
floor..
I know (more or less) exactly where everything is..
however, finding any particular item usually results in even MORE scanning
of items.. :-)
and more piles and less useable space for walking..
Cordially, :-)
Bill Morrow
WEB page http://thinkpads.com
thinkpads.com Open Forum
http://www.afaonline.com:8080/webboard/$webb.exe/~2/login?
or go to thinkpads.com and link from there
E-Mail: bill at thinkpads dot com
----- Original Message -----
From: "AC Brown" <acb_at_acbrown.com>
To: "THINKPAD_at_CS.UTK.EDU" <THINKPAD_at_cs.utk.edu>
Sent: Thursday, September 27, 2001 6:13 PM
Subject: Re: Thinkpad extended warrantee *warning*
> I had exactly the same problem: I purchased an additional two-year
> warrantee on a TP 560 and after the end of the warrantee period I
> received a collection agency notice demanding payment for additional
> warrantee coverage that I hadn't ordered. The matter was fairly
> easily resolved when I sent them copies of the paperwork for the
> original order and I've heard nothing from them subsequently (this
> was over a year ago).
>
> I think the problem arises from an inadequate system for warrantee
> tracking at IBM, which leads to extra paperwork and antagonizes
> customers. However, I have no reason to believe there was intent
> to defraud, so I think it's unfair to characterize the IBM
> warrantee department as "crooks".
>
> The lesson, as David says: Keep all records handy. (I scan mine
> and store them on disk.)
>
> AC Brown
>
> > From: "David Ross" <ross_at_math.hawaii.edu>
> > To: "THINKPAD_at_CS.UTK.EDU" <THINKPAD_at_cs.utk.edu>
> > Subject: Thinkpad extended warrantee *warning*
> > Date: Wed, 26 Sep 2001 21:43:49 -1000
> >
> > When the factory warrantee expired on my 560, I bought a 2 year
> > warrantee. Near the end of that period IBM offered to extend the
> > warrantee. I don't know that they would actually have done this had I
> > tried to take them up on the offer, since AFAIK you can't get more than
> > 3 years total service on the 560 series; the letter from them looked
> > like a standard form letter, probably auto generated when the end of my
> > warrantee period was sensed. Anyway, I didn't renew, and thought that
> > was that.
> >
> > Well, I was wrong. IBM has now sent my account to a collection agency,
> > to collect for the further warrantee service I did not ask for and did
> > not pay for. While I'm sure I will eventually get this cleared up, it
> > will certainly be yet another long headache, courtesy of EZ Serve.
> >
> > So, I would advise anyone who opts for an extended warrantee from these
> > crooks to be extra clear on what you do and do not want, and to keep all
> > records very handy.
> >
> > - David R.
>
>
>
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