Re: T20 - Cracked Case - Update

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From: Jared Phillips and Loan Lam (phillijm_at_hotmail.com)
Date: Sun Sep 30 2001 - 00:29:48 EDT

Bill,

This isn't true. I have a cracked case problem and have also been quoted
$187. I didn't drop it and spoke politely. Any support for your contention
that "99% of the time they will replace it?"

-jmp

----- Original Message -----
From: "Bill Morrow" <penzance_at_gate.net>
To: "Mitchell Leben" <mitch_at_leben.com>; "Randal Whittle"
<rwhittle_at_iceka.com>
Cc: "TP List" <tp750_at_cs.utk.edu>
Sent: Saturday, September 29, 2001 1:18 AM
Subject: Re: T20 - Cracked Case - Update

> Mitch..
>
> speak kindly, avoid meaningless hyperbole' and fulminations..
> 99% that, if the case is cracked, and there are no signs of other abuse,
IBM
> will authorize a repair..
>
> uhmm..
> you didn't DROP the thing, did'ya..? :-)
>
> <------------------------------->
> Cordially, :-)
> Bill Morrow
> WEB page http://thinkpads.com
> thinkpads.com Open Forum
> http://www.afaonline.com:8080/webboard/$webb.exe/~2/login?
> or go to thinkpads.com and link from there
> E-Mail: bill at thinkpads dot com
> ----- Original Message -----
> From: "Mitchell Leben" <mitch_at_leben.com>
> To: "Randal Whittle" <rwhittle_at_iceka.com>
> Cc: "TP List" <tp750_at_cs.utk.edu>
> Sent: Friday, September 28, 2001 11:54 AM
> Subject: RE: T20 - Cracked Case - Update
>
>
> > The saga continues...
> >
> > I sent off my T20 to EZ Serv. Yesterday I get a call that I owe $187 due
> > to user abuse. Grrr. I spoke to my 6th person at EZ Serv, again
explained
> > my case. She is going to escalate it, I'll hear back early next week.
> >
> > Check the archives if you want to know what I am talking about!
> >
> > --
> > -Mitch
> >
> >
>
>

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