From: Bill Morrow (penzance_at_gate.net)
Date: Sun Sep 30 2001 - 01:45:08 EDT
for T&A series, X series and probably a few others, IBM will send you a
complete keyboard and YOU do the swap..
its easy.. three or so screws, remove the battery, push UP and VIOLA!! off
comes the keyboard..
reverse the procedure and thats IT..! :-)
<------------------------------->
Cordially, :-)
Bill Morrow
WEB page http://thinkpads.com
thinkpads.com Open Forum
http://www.afaonline.com:8080/webboard/$webb.exe/~2/login?
or go to thinkpads.com and link from there
E-Mail: bill at thinkpads dot com
----- Original Message -----
From: "Nicky Avery" <nicky_at_wwavs.com>
To: <thinkpad_at_cs.utk.edu>
Sent: Saturday, September 29, 2001 3:48 PM
Subject: Keyboard caps
> There was some mention about keyboard caps and warranties earlier.
>
> I have 4 worn caps and yesterday called the Help Center to ask for
> replacements. According to the gent with whom I spoke, IBM does cover
> the caps but they are considered non-user-replaceable. I explained that
> what I wanted was 4 pieces of plastic that are easily removable and
> replaceable but he explained that there are no part numbers for caps,
> only for the entire k/b assembly. Ergo I have to return the complete
> machine for a replacement k/b, if I want new caps.
>
> For 4 pieces of plastic worth perhaps a dime, which I would be happy to
> install myself, we have round-trip shipping, a replacement assy. worth
> perhaps $10 and a technician's time. I can see that this whole exercise
> may cost IBM $75-100 with all the shipping/handling/record keeping added
> to spending possibly 100x more than needed in parts.
>
> I'm certainly not ungrateful as a complete new k/b will be very nice but
> I really do wonder.
>
> Nicky
>
>
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