From: Brian Bender (bbender_at_vocollect.com)
Date: Fri Oct 05 2001 - 11:10:44 EDT
Not the case for me at all. I had a couple of reasonable experiences
with EasyServ with some of my older Thinkpads (my 755CSE had to go back
for the mouse buttons, IIRC), but my last experience (also a failing
system board in this 600) was a disaster. The tech blew it up (they
actually said it smoked when they plugged it in -- it certainly wasn't
in that condition when I sent it in!), they put it on a "billing hold"
without even notifying me (took me close to a week just to discover that
I wasn't getting the machine back), tried to bill _me_ for the system
board. I escalated through supervisors, got it straightened out, then a
month later they changed their minds and billed my CC _again_ for it. I
ended up dealing with someone from Lou G's office (I used the "Send Lou
a Message" link at the IBM web site) to finally get it resolved... Still
have the bad taste in my mouth -- that's why I was so pleasantly
surprised at the experience _this_ time...
- Brian
Mark Lemon wrote:
> Bruce,
>
> My experience after 4 Thinkpads, and a Workpad are exactly
> the same as Brians. EasyServ has repeatedly been outstanding.
> I just wish I could explain why some people have repeatedly
> good experiences, and some are constantly frustrated.
>
> Mark Lemon
>
> > -----Original Message-----
> > From: Bruce Markowitz [mailto:scosgt_at_worldnet.att.net]
> > Sent: Friday, October 05, 2001 10:29 AM
> > To: Brian Bender; thinkpad_at_cs.utk.edu
> > Subject: Re: Shocked. Shocked, I tell you (EasyServ serving again!)
> >
> >
> > Accidents happen
> > ----- Original Message -----
> > From: "Brian Bender" <bbender_at_vocollect.com>
> > To: <thinkpad_at_cs.utk.edu>
> > Sent: Friday, October 05, 2001 10:22 AM
> > Subject: Shocked. Shocked, I tell you (EasyServ serving again!)
> >
> >
> > > I sit here typing this on my trusty TP600, which a mere two
> > days ago was
> > > sent to Memphis with a flaking-out Cardbus controller. Came
> > back this
> > > morning with a new system board, no questions asked, no
> > attempt to blame
> > > it on "user abuse", no attempt to charge me $700 for the
> > system board.
> > >
> > > Could things actually be getting back to normal? Yay IBM!
> > >
> > > - Brian Bender
> > >
> >
> >
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