From: Andrew Wells (ajwells_at_att.net)
Date: Fri Oct 26 2001 - 14:45:21 EDT
Can you imagine if IBM admitted to a design flaw in machines that they
continue to sell? It would never happen... I wonder if we will see an
updated T series casing as with the A series
----- Original Message -----
From: "Randal Whittle" <rwhittle_at_usa.net>
To: "TP List" <tp750_at_cs.utk.edu>
Sent: Friday, October 26, 2001 12:43 PM
Subject: Cracked T20 Back from EZServe
> For those who have been following the saga...
>
> Many of us experienced cracks in the side of our T20 cases at the corner
of
> the UltraBay. It was pretty clear it was a design flaw--lots of pressure
> here from opening & closing the screen, while very little plastic--quite a
> weak point.
>
> Mitch Leben managed to get his repaired, some of the rest of us held out
> and watched.
>
> I sent mine in last week on Monday, along with an explanatory note about
> the issue, including a reference to Mitch's case number.
>
> On Tuesday I got a call from EZServe saying they had my T20 and that due
to
> "User Abuse", the case replacement would not be covered by warranty, so
> they needed to charge me. I basically said, "No Thanks", pointed out the
> existing problem that has been experienced by others, making reference in
> particular to Mitch's problem. She said it wasn't in their database as a
> known issue, and I said it should be. I then asked that she escalate it
to
> the next level.
>
> I didn't hear back from them for a few days. On Thursday or Friday (last
> week) I called to ask, and they looked up the case number and said they
had
> "comp'ed" it. Basically, that's their way of fixing the problem without
> really admitting fault (or a design flaw, as it were). It also allows
them
> to continue to charge others for the exact same repair in the future,
since
> its not going to be on the record as a known problem.
>
> *Sigh*. I'm still not impressed with EZServe over the last few years, but
> glad they bent far enough to fix this one--even if it was a rather chintzy
> way of doing it. In the old days, I wouldn't have even gotten the phone
> call to tell me to pay up.
>
> - Randy Whittle
>
This archive was generated by hypermail 2.1.3 : Thu Jan 23 2003 - 09:57:41 EST