From: Serge Rey (serge_at_rohan.sdsu.edu)
Date: Wed Nov 28 2001 - 23:35:01 EST
On Thu, Nov 29, 2001 at 02:42:23PM +1100, Joe Seisdedos wrote:
> Hi,
>
> Anyone know whether IBM will cover dead pixels on a thinkpad, or is
> this considered part of the normal "wear and tear"? I bought the
> thinkpad second hand, but it is still under warranty. From my
> experience with other providers of LCD products, most companies will
> tell you that LCD screens always have "some" dead pixels, and this is
> something not covered by the warranty. BTW, the thinkpad only has one
> visible "dot" which remains black, and is only visible when you apply
> certain backgrounds.. on others it isn't noticeable.
can't help you on that one.
>
> Also, anyone here have experience with IBM in Australia? The thinkpad
> could do with a spruce up... the fan is a bit noisy, and occassionally
> the speakers will crackle when I turn on the thinkpad. Will IBM fob me
> off with these intermittent problems, or should I send the thinkpad in
> for a service?
i've been here in brisbane for the past 5 months on sabbatical. two
weeks ago my X20 (purchased on ebay in the US before i left) had its
hard disk die. i tried calling tech support in the US (assuming the
warranty would only hold there. fortunately, (as it turns out), the
voice mail wouldn't work correctly (pressing 1 kept cycling the same
message). so i tried an austrialia number on a sunday morning. not only
did a very knowledgeable and friendly woman at ibm help diagnose the
problem, but i had a new hd delivered to my door two days later.
so, ibm support in au seems to be very good in my sample of 1.
--
Serge Rey http://typhoon.sdsu.edu/rey.html
Hanging is too good for a man who makes puns; he should be drawn and
quoted.
- Fred Allen
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