RE: Keyboard warranty

From: James H. E. Maugham (James.H.Maugham_at_verizon.net)
Date: Sun Dec 02 2001 - 00:50:42 EST

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Bruce,

Bruce Markowitz [mailto:scosgt_at_worldnet.att.net] wrote:

> Anyone had success getting IBM to replace a keyboard under warranty because
> the letters wore off? It's a 600E P2 400, under two years old, some of the
> keys are unreadable!

Yes. They replaced the keyboard under warranty on one of my 600s and long ago on
my 760XL.

Took a lot of "escalation" for them to finally give in on the 600 though. They
kept saying the missing letters were due to "abuse" rather than normal wear and
tear.

Regards,

James

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