From: Rob Bell (RobDBell_at_netscape.net)
Date: Wed Apr 10 2002 - 10:48:00 EDT
It's obviously best to have it with you when you call, but as long as
you have the model #, serial #, and can fully describe the problem and
troubleshooting steps then you should be OK to call without the unit.
They may come up with some tests that they want you to do, in which case
you'll need to get the machine, but at least they should be able to tell
you if it is worth pursuing as a warrantable repair.
Rob
VWankerl_at_gwrr.com wrote:
> When contacting EZ Serve should I have the machine in hand? Since it is with
> my brother-in-law right now, I would have to get it back before I called if
> that was the case. What do you suggest?
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