From: Bill Morrow (penzance_at_gate.net)
Date: Thu Aug 22 2002 - 19:37:48 EDT
you got a bad first level tech..
the smart ones or not taking just ANY call.. :-)
<------------------------------->
Cordially, :-)
Bill Morrow
WEB page http://thinkpads.com
thinkpads.com Open Forum
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or go to thinkpads.com and link from there
E-Mail: bill at thinkpads dot com
----- Original Message -----
From: "TD" <ouatic_at_texas.net>
To: "Thinkpad List" <thinkpad_at_cs.utk.edu>
Sent: Thursday, August 22, 2002 7:32 PM
Subject: IBM Technical Support Awful?
> I haven't used IBM technical support in years...and I don't know if I was
> just unlucky but I encountered a IBM tech today that was just the dumbest
> person I have ever spoken to. I told her about my problem (mentioned in a
> previous post to the list) of not being able to get my recovery CD to
format
> my primary partition into an NTFS drive before installing WinXP.
>
> She told me that I could have just left my HD the way it originally came
in
> and partitioned it using WinXP's disk managment program. I told her that
> that would be true for any other drive except for the primary partition
> which WinXP will NOT allow you to change because the OS and the MBR is
> located on that partition. This woman than proceeded to lie to me and
tell
> her that she just did it!! Unbelievable.
>
> I then challenged to her to walk me through the process of how she did
> it...and she then put me on hold (I suppose to consult a higher level
tech)
> then came back 2 minutes later and told me I was right and that it was not
> possible to partition the primary partition.
>
> She also told me that I would have to buy a commercial program like
> Partition Magic to fix my problem. This is after I already told her that
I
> had already partitioned my HD and that was not the problem I was calling
> about. So after being on the phone with this woman for 1/2 hour (on hold
> every 2 minutes because she had to consult someone else)...my answer was
> that it was not possible to use the Recovery CDs to have my system
installed
> using an NTFS file system by default...and that I would have to convert it
> from FAT32 after the installation.
>
> I'm debating whether I should try to call back and see if the next tech is
> any smarter.
>
> -TD-
>
>
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