Re: IBM Technical Support Awful?

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From: aballard_at_ix.netcom.com
Date: Fri Aug 23 2002 - 13:30:47 EDT


Does (did) NT4 have this 'feature?'

I had a swell time getting it to stick to a 40Mb drive on NTFS, but thought it
was just me.

Allan

On Fri, 23 Aug 2002 08:27:01 -0700 (PDT) "Steve C." <stevec50_at_yahoo.com>
wrote:

You can't start installing XP or W2K either on an NTFS
partition. That's not a problem, it's a "feature" of
Windows! It will say there is no space on the hard
disk. You have to start with a FAT32 partition first
by using FDISK and then running the installation. Part
way into the installation it will ask you if you want
to reformat the partition or leave as is.
--- TD <ouatic_at_texas.net> wrote:
> I haven't used IBM technical support in years...and
> I don't know if I was
> just unlucky but I encountered a IBM tech today that
> was just the dumbest
> person I have ever spoken to. I told her about my
> problem (mentioned in a
> previous post to the list) of not being able to get
> my recovery CD to format
> my primary partition into an NTFS drive before
> installing WinXP.
>
> She told me that I could have just left my HD the
> way it originally came in
> and partitioned it using WinXP's disk managment
> program. I told her that
> that would be true for any other drive except for
> the primary partition
> which WinXP will NOT allow you to change because the
> OS and the MBR is
> located on that partition. This woman than
> proceeded to lie to me and tell
> her that she just did it!! Unbelievable.
>
> I then challenged to her to walk me through the
> process of how she did
> it...and she then put me on hold (I suppose to
> consult a higher level tech)
> then came back 2 minutes later and told me I was
> right and that it was not
> possible to partition the primary partition.
>
> She also told me that I would have to buy a
> commercial program like
> Partition Magic to fix my problem. This is after I
> already told her that I
> had already partitioned my HD and that was not the
> problem I was calling
> about. So after being on the phone with this woman
> for 1/2 hour (on hold
> every 2 minutes because she had to consult someone
> else)...my answer was
> that it was not possible to use the Recovery CDs to
> have my system installed
> using an NTFS file system by default...and that I
> would have to convert it
> from FAT32 after the installation.
>
> I'm debating whether I should try to call back and
> see if the next tech is
> any smarter.
>
> -TD-
>

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