From: Albert C. Lee (alee_at_securefront.com)
Date: Wed Dec 04 2002 - 20:05:49 EST
I probably should have printed the pics. Intermittent problems have never
caused any issues with me though. Turnaround has typically been much
faster too. What ever happened to ship Mon, back in business Wed?
-Al
On Wed, 4 Dec 2002, Penzance - NetFinity wrote:
> relax.. :-)
> work with them..
> they have a schedule and quota..
> you should have printed the pictures and sent them with the
> machine..
>
> did the telephone tech suggest that you try reseating the
> video connector under the keyboard..??
> they might have fixed that problem in the T30 but the T20
> series had a problem of the plug becoming loose under rough
> handling..
>
>
> *******************
> Cordially,
> Bill Morrow
> (from NetFinity Server)
> web page: http://www.thinkpads.com
> bill_at_thinkpads.com
> ----- Original Message -----
> From: "Albert C. Lee" <alee_at_securefront.com>
> To: <thinkpad_at_stderr.org>
> Sent: Wednesday, December 04, 2002 5:44 PM
> Subject: [Thinkpad] EZ-Serv aggravation (was: Horizontal
> line across the screen?)
>
>
> > Original problem:
> >
> http://zurich.ai.mit.edu/hypermail/thinkpad/2002-11/0595.htm
> l
> >
> > Pic 1: http://staff.pop3now.com/alee/badline1.jpg
> > Pic 2: http://staff.pop3now.com/alee/badline2.jpg
> >
> > Well, I sent in my Thinkpad T30 (2366-97U) out to IBM
> EZ-Serv Monday
> > morning. It arrived there Tues morning. Today (Wed) I
> get a call from
> > EZ-Serv ... "Good morning Mr. Lee, our technician was
> unable to reproduce
> > the problem".
> >
> > Aaargh. I provided them with a URL with 6 additional
> photos of the
> > problem, and now my laptop is headed back into the repair
> queue. :(
> >
> > The original ticket also contained the URL but nobody
> looked at it.
> > Looking at my web logs, I don't see any sign that IBM has
> looked at the
> > pics at all today either.
> >
> > If I get another call tomorrow about a could not
> reproduce, it will be
> > time to shake the management tree a little. Is it just
> me, or has EZ-Serv
> > gotten really bad recently? I don't remember my Thinkpad
> 600E EZ-Serv
> > repair calls being so much trouble.
> >
> > A good chance for me to make friends with my trusty 600E
> though. It's
> > beaten up, cracked with a bad video cable, but still
> ticking... makes
> > me want to buy a late model 600E or 600X to replace it and
> to keep as a
> > hot spare.
>
This archive was generated by hypermail 2.1.3 : Thu Jan 23 2003 - 09:59:43 EST
