From: Deanna Berman (dberman_at_dimensional.com)
Date: Mon Dec 09 2002 - 23:39:55 EST
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Kingston's customer service impressed me too, with a slightly different problem. I
bought some memory from Office Depot, which had a $15 manufacturer's rebate
showing on its website. The rebates are processed by a third-party outfit; theoretically
one can follow their progress on its own website.
Too many weeks later I realized that I'd never gotten my $30, and complaints to the
rebate processing place were a waste of time. Three people there insisted that it had
never gotten anything from me.
I went to Office Depot's and Kingston's websites and fired off a complaint to each at
about 3 AM just before heading for bed. When I got up a few hours later, waiting for
me was a very apologetic email from Kingston -- and a check arrived within another 48
hours!
I never got any response from Office Depot.
Deanna
dberman_at_dimensional.com
>
>
> -----Original Message-----
> From: thinkpad-admin_at_stderr.org [mailto:thinkpad-admin_at_stderr.org]On Behalf
> Of Philip R. Mann
> Sent: Sunday, December 08, 2002 10:46 PM
> To: Richard Chalk; Steve C.
> Cc: thinkpad_at_stderr.org
> Subject: RE: [Thinkpad] Where to buy a memory upgrade?
>
> On Sun, 8 Dec 2002 16:39:11 -0800 (PST), Steve C. wrote:
>
> >A lot of ebay sellers are saying that Kingston memory has an unlimited
> >lifetime warranty but that's not true since there won't be a retail
> receipt.
>
> Unless Kingston has changed its policies in the last 3 years, that shouldn't
> matter. When I had to replace Kingston memory, all I had to do was give
> them a credit card number to protect them while the chips were being
> cross-shipped; the returned chip itself was the proof required.
>
> That had been my experience with Kingston also. I had always been impressed
> with their service. I have two Kingston 512's in this T23 that I am typing
> on. I called them direct and complained about their prices on their web site
> and they gave me the name of one of their preferred resellers who supplied
> them at a very competitive price. When I bought them Crucial did not
> recommend 512's for the T23 for some unknown (to me) reason.
> JP
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<div align="left"><font face="Arial"><span style="font-size:14pt">Kingston's customer service impressed
me too, with a slightly different problem. I
bought some memory from Office Depot, which had a $15 manufacturer's rebate
showing on its website. The rebates are processed by a third-party outfit; theoretically
one can follow their progress on its own website.</span></font></div>
<div align="left"><br/>
</div>
<div align="left"><font face="Arial"><span style="font-size:14pt">Too many weeks later I realized that
I'd never gotten my $30, and complaints to the
rebate processing place were a waste of time. Three people there insisted that it had
never gotten anything from me.</span></font></div>
<div align="left"><br/>
</div>
<div align="left"><font face="Arial"><span style="font-size:14pt">I went to Office Depot's and Kingston's
websites and fired off a complaint to each at
about 3 AM just before heading for bed. When I got up a few hours later, waiting for
me was a very apologetic email from Kingston -- and a check arrived within another 48
hours!</span></font></div>
<div align="left"><br/>
</div>
<div align="left"><font face="Arial"><span style="font-size:14pt">I never got any response from Office
Depot.</span></font></div>
<div align="left"><br/>
</div>
<div align="left"><font face="Arial"><span style="font-size:14pt">Deanna</span></font></div>
<div align="left"><a href=http://><font face="Arial"><span style="font-size:14pt"><u>dberman_at_dimensional.com</u></span></font></a></div>
<div align="left"><br/></div>
<div align="left"><font face="Arial" color="#00007f"><span style="font-size:14pt">> </span></font></div>
<div align="left"><font face="Arial" color="#00007f"><span style="font-size:14pt">> </span></font></div>
<div align="left"><font face="Arial" color="#00007f"><span style="font-size:14pt">> -----Original
Message-----</span></font></div>
<div align="left"><font face="Arial" color="#00007f"><span style="font-size:14pt">> From: thinkpad-admin_at_stderr.org
[mailto:thinkpad-admin_at_stderr.org]On Behalf</span></font></div>
<div align="left"><font face="Arial" color="#00007f"><span style="font-size:14pt">> Of Philip R.
Mann</span></font></div>
<div align="left"><font face="Arial" color="#00007f"><span style="font-size:14pt">> Sent: Sunday,
December 08, 2002 10:46 PM</span></font></div>
<div align="left"><font face="Arial" color="#00007f"><span style="font-size:14pt">> To: Richard Chalk;
Steve C.</span></font></div>
<div align="left"><font face="Arial" color="#00007f"><span style="font-size:14pt">> Cc: thinkpad_at_stderr.org</span></font></div>
<div align="left"><font face="Arial" color="#00007f"><span style="font-size:14pt">> Subject: RE:
[Thinkpad] Where to buy a memory upgrade?</span></font></div>
<div align="left"><font face="Arial" color="#00007f"><span style="font-size:14pt">> </span></font></div>
<div align="left"><font face="Arial" color="#00007f"><span style="font-size:14pt">> On Sun, 8 Dec
2002 16:39:11 -0800 (PST), Steve C. wrote:</span></font></div>
<div align="left"><font face="Arial" color="#00007f"><span style="font-size:14pt">> </span></font></div>
<div align="left"><font face="Arial" color="#00007f"><span style="font-size:14pt">> >A lot of
ebay sellers are saying that Kingston memory has an unlimited</span></font></div>
<div align="left"><font face="Arial" color="#00007f"><span style="font-size:14pt">> >lifetime
warranty but that's not true since there won't be a retail</span></font></div>
<div align="left"><font face="Arial" color="#00007f"><span style="font-size:14pt">> receipt.</span></font></div>
<div align="left"><font face="Arial" color="#00007f"><span style="font-size:14pt">> </span></font></div>
<div align="left"><font face="Arial" color="#00007f"><span style="font-size:14pt">> Unless Kingston
has changed its policies in the last 3 years, that shouldn't</span></font></div>
<div align="left"><font face="Arial" color="#00007f"><span style="font-size:14pt">> matter. 
When I had to replace Kingston memory, all I had to do was give</span></font></div>
<div align="left"><font face="Arial" color="#00007f"><span style="font-size:14pt">> them a credit
card number to protect them while the chips were being</span></font></div>
<div align="left"><font face="Arial" color="#00007f"><span style="font-size:14pt">> cross-shipped;
the returned chip itself was the proof required.</span></font></div>
<div align="left"><font face="Arial" color="#00007f"><span style="font-size:14pt">> </span></font></div>
<div align="left"><font face="Arial" color="#00007f"><span style="font-size:14pt">> That had been
my experience with Kingston also. I had always been impressed</span></font></div>
<div align="left"><font face="Arial" color="#00007f"><span style="font-size:14pt">> with their service.
I have two Kingston 512's in this T23 that I am typing</span></font></div>
<div align="left"><font face="Arial" color="#00007f"><span style="font-size:14pt">> on. I called
them direct and complained about their prices on their web site</span></font></div>
<div align="left"><font face="Arial" color="#00007f"><span style="font-size:14pt">> and they gave
me the name of one of their preferred resellers who supplied</span></font></div>
<div align="left"><font face="Arial" color="#00007f"><span style="font-size:14pt">> them at a very
competitive price. When I bought them Crucial did not</span></font></div>
<div align="left"><font face="Arial" color="#00007f"><span style="font-size:14pt">> recommend 512's
for the T23 for some unknown (to me) reason.</span></font></div>
<div align="left"><font face="Arial" color="#00007f"><span style="font-size:14pt">> JP</span></font></div>
<div align="left"><br/>
</div>
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