From: Penzance - NetFinity (penzance_at_gate.net)
Date: Wed Dec 11 2002 - 12:15:31 EST
the few times i have dealt with other memory vendors on
warranty items it was simple technologies that refused to
replace a dead memory part..
kingston was always ok..
goldenram (when they were known as MPM) replaced a memory
part with no questions asked, that had come as an add in
part in my first thinkpad.. a 700C..
crucial wants (so far) an invoice..
and will warrant only to the original purchaser..
FWIW, memory is so cheap these days its not worth the time
to worry about warranty..
just deal with a good vendor.. :-)
*******************
Cordially,
Bill Morrow
(from NetFinity Server)
web page: http://www.thinkpads.com
bill_at_thinkpads.com
----- Original Message -----
From: "Philip R. Mann" <prmlaw_at_bellatlantic.net>
To: "Richard Chalk" <richard_at_chalk.ws>; "Steve C."
<stevec50_at_yahoo.com>
Cc: <thinkpad_at_stderr.org>
Sent: Tuesday, December 10, 2002 11:48 PM
Subject: RE: [Thinkpad] Where to buy a memory upgrade?
> On Tue, 10 Dec 2002 18:27:43 -0800 (PST), Steve C. wrote:
>
> >You must also include proof of the date
> >of original retail purchase as evidence that the
> >product is within the applicable warranty period.
>
>
> Why do you have to prove you're in the warranty period for
a product with a lifetime warranty? I can understand if
it's a product with a limited warranty period.
>
> BTW, most resellers I've dealt with won't follow this
policy if its more than 30-90 days after your purchase. The
Kingston representatives that I spoke to in the past seem to
understand this. In fact, if you look at the Kingston
warranty page, the text you quoted ("you MAY [emphasis
added] return a defective product, freight prepaid and
insured, to the authorized Kingston dealer or distributor")
is permissive, not mandatory; it is followed by information
how to deal directly with Kingston.
>
>
>
> ----- PRM -----
>
>
>
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