[Thinkpad] Phone # for Ulead tech support?

I see in the posts that someone else has worked though issues with Ulead related to importing video onto a Thinkpad. I cannot find their phone on their site, and am having a slow turnaround with email to them.
 
thanks,
 
Larry
 
----- Original Message -----
From: "Chris Schumann" <cschumann at twp-llc.com>
To: <thinkpad at stderr.org>
Cc: "Mike Ryan" <mike94109 at yahoo.com>
Sent: Wednesday, February 18, 2004 15:26 PM
Subject: Re: [Thinkpad] Help: Video Footage Transfer

> > Date: Wed, 18 Feb 2004 11:52:54 -0800 (PST)
> > From: Mike Ryan <mike94109 at yahoo.com>
>
> > All arrived yesterday. I installed the software (Ulead's Video Studio
> > v6.0), inserted the Firewire PCMCIA card, connected the cable to the
> > card and the GL2 Canon camcorder and turned it on to play mode.
>
> First, you should have received the version 7 of VideoStudio. It has been
> out for quite a while.
>
> > Arghhhhh at this point. I disconnected everything and rebooted. I then
> > reconnected after reboot and still nothing. I removed the card, cable
> > and camera and shut down. I plugged everything back in and restarted.
> > Still no camera.
> >
> > So you can see I'm a bit frustrated at this point and need some help.
> > My friend said "you need a video capture board" and I said, 'but other
> > people in the Thinkpad forum said they were already capturing video with
> > the T30 without problems. How come I need a video capturing board and
> > they don't?" He said he knew nothing about laptops and could not advise
> > me further.
> >
> > Advice and help is sought from those of you who have accomplished the
> > feat of transferring DV footage from your camera into your Thinkpad
> > laptop machines. Where do I go from here?
>
> UVS is not detecing your capture driver, and it may not be installed.
> Start up in safe mode and remove the devices (camcorder, USB driver,
> firewire, etc) then start the multimedia control panel and remove the
> related drivers there too.
>
> Next download and install the latest DirectX from Microsoft.
>
> Restart the machine with nothing connected, add one at a time, install its
> drivers and reboot before connecting anything else.
>
> Here's a tip from Ulead on your issue:
>
> Q: Why can't VideoStudio 6 detect my DV device?
> A: First, make sure that your operating system (OS) version is Windows® 98
> SE or above. If it is not, please upgrade your OS.
>
> To make your DV camcorder work with VideoStudio, please follow these
> steps:
>
> For MS DV driver:
> Please get the latest version of Microsoft® DirectX® driver for your IEEE
> 1394 Digital Video Equipment. Click Here to get DirectX. Please also go to
> this page for updating some bug problems for DV driver.
>
> After downloading the latest version of DirectX, please follow this
> procedure:
>
> In Control Panel > System > Device Manager Tab (this path will depend on
> the OS you are using), 1394 Bus Controller should be listed.
> Connect your DV camcorder to your DV capture card then turn on the
> camcorder. In Control Panel > System > Device Manager Tab: Image device
> you should see "Microsoft DV Camera and VCR" or your DV Brand/Model
> listed.
> Run VideoStudio 6 and go to the Capture step.
> Select Format > DV then VideoStudio 6 will be able to detect your DV
> device automatically.
>
> Check the Ulead support site about version 6 and see if anything else
> applies to you.
>
> I use USV7, and have had issues with it, but have never tried DV
> capture... never used it to capture anything, really. If you can't get
> capture to work, you might be able to try other capture software (that
> works with your device) and use UVS to edit. I use an ATI All-In-Wonder
> Radeon for capture TV shows on a schedule and UVS to edit and burn to DVD.
>
> Ulead's tech. support can be surprisingly good, if you call them, and
> sometimes through e-mail as well.
>
> Chris
>

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Received on Mon Mar 8 09:58:52 2004