Re: [Thinkpad] Dell Vs IBM laptops

Oh My God!
To cut through the BS....
I have sent OVER 100 ThinkPads in for warranty service. Just about all of
them have been returned in 2-3 days fixed.
When I call, someone answers the phone and I get help right away. They don't
ask for proof of purchase.
The other nite I called for a set of recovery disks. The rep said the system
was down, and he would call me back before he went off duty to confirm the
order was placed. Meanwhile, another rep called me back to confirm I was
satisfied with the service call. When I told him that the order could not be
placed because the system was down, HE placed the order. An hour later the
ORIGINAL rep called back to tell me the system was up, but of course the
order was ALREADY placed. The CD-s came the next morning.
My customers tell me that Dell and Compaq service is horrible, then I sell
them ThinkPads and they never look back. They have the same experiences with
IBM as I do, and they send me more customers.
THIS is the only way to define how good or bad service is, from extensive
personal experience. I am speaking for myself when I say that IBM is the
best, and I do challange anyone to find someone better.
----- Original Message -----
From: "Jonathan Graham" <grahamj@virtue.cx>
To: <agraham@agraham.ca>; <thinkpad@stderr.org>
Sent: Saturday, March 13, 2004 10:26 AM
Subject: Re: [Thinkpad] Dell Vs IBM laptops

>
> ----- Original Message -----
> From: "Angus Graham" <agraham_sms@yahoo.ca>
> To: <thinkpad@stderr.org>
> Sent: Saturday, March 13, 2004 3:53 AM
> Subject: Re: [Thinkpad] Dell Vs IBM laptops
>
>
> > Well, here's some numbers from a Consumer Report
> > survey of desktop, not laptop computers:
> >
> >
>
http://www.consumerreports.org/main/detailv3.jsp?CONTENT%3C%3Ecnt_id%20=305449
> >
> > To save you some clicking: Apple wins for defects less
> > than 20% of machines having an issue, followed by Dell
> > and HP, then IBM, then Compaq, then Gateway and then
> > Micron with one third.
>
> That's pretty interesting, thanks Angus. I'm impressed that CR
understands
> statistical methods. They even mention that some differences are not
> meaningful. Which is something that often gets forgotten when looking at
> comparative data.
>
> > As for Sony, I'm surprised by what you write here.
> > I've seen two people buy Sony's, have them crap out,
> > and then be _extremely_ unimpressed with the hoops
> > they have to jump through to get them fixed. It's
> > anecdotal, sure, but thier experiences were so totally
> > negative it's hard to imagine someone having a great
> > experience like many people report with IBM and Dell.
>
> Why do you find that hard to imagine? As I've said you can find people
who
> report bad experiences from IBM. My example of the deskstar (or as they
> are now being called 'Deathstar') drives. Demostrate that people can have
> very bad experiences with IBM. I've certianly found posts on review sites
> claiming repeated problems with IBM laptop hardware.
>
> So since it seems legitimate to claim that people have had crappy
> experiences from IBM whom we are assuming generally produces good
products.
> How do you know that you aren't simply seeing the same set of events from
> the other side.
>
> The only way you can do that is to dogmatically accept that ones own
sample
> is representative of some greater population.
>
> > To put it another way: I have never seen a purchase
> > of a Sony laptop that wasn't a complete disaster, and
> > I've never a a purchase of an IBM laptop that was.
>
> I suppose the point I'm trying to make is that. To believe that it is
> legitimate to claim that not having heard of something implies
> non-existance. Would mean that it would also have been legitimate to
claim
> to Galileo that not having heard of the idea of a heliocentric system is
> reason to believe that the sun revolved around the earth. As is often
said:
> Absence of evidence, is not evidence of absense.
>
> J.
>
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Received on Sat Mar 13 10:53:03 2004