Re: [Thinkpad] Re: More numbers from a Consumer Reports(forlaptopsthis time)

Therefore it would seem that in your own opinion the overall downtime that
is the prime factor for 'good service' not service turnaround. Which seems
reasonable to me but it wasn't what you originally said. ;-)

J.

----- Original Message -----
From: "Bruce Markowitz" <scosgt@worldnet.att.net>
To: "Jonathan Graham" <grahamj@virtue.cx>; "Andrew in Ann Arbor"
<andrewaa@comcast.net>; <thinkpad@stderr.org>
Sent: Saturday, March 13, 2004 8:00 PM
Subject: Re: [Thinkpad] Re: More numbers from a Consumer
Reports(forlaptopsthis time)

> Well, yes. Although 28 breakdowns would obviously be unacceptable. But two
> or three is pretty much normal in my experience, and four weeks to repair
> renders the machine unusable for a small business person (In the corporate
> environment they can just hand out another machine, so it may or may not
be
> of concern).
> ----- Original Message -----
> From: "Jonathan Graham" <grahamj@virtue.cx>
> To: "Bruce Markowitz" <scosgt@worldnet.att.net>; "Andrew in Ann Arbor"
> <andrewaa@comcast.net>; <thinkpad@stderr.org>
> Sent: Saturday, March 13, 2004 7:49 PM
> Subject: Re: [Thinkpad] Re: More numbers from a Consumer
> Reports(forlaptopsthis time)
>
>
> > > You mis quote me
> >
> > Well you said none of that in the prior post...so how you think you are
> > 'misquoted' is...interesting. I assume you mean 'misrepresent'.
> >
> > What you said was: "In general, I think repair frequency is less
important
> > than service reliability."
> >
> > So "repair frequency" (how often something needs to be repaired) is less
> > important than service reliability (how long it takes to get repaired).
> > My example demonstrates this perfectly. Whereas your example:
> >
> > > A machine could break down 10 times. If the maker sends out parts
> > overnite,
> > > and preforms repairs with a one day turnaround, that is way better
than
> a
> > > machine that breaks only one time, but takes four weeks to get it back
> > (been
> > > there done that with Sony AND Toshiba - not the breaking once part,
the
> 4
> > > weeks to get back part).
> >
> > ...doesn't illustrate the principle very well.
> >
> > So if the machine breaks down 28 times and gets repaired with one day
> > turnaround. Do you still think it's better than breaking down once with
> > four week turnaround?
> >
>
>

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Received on Sat Mar 13 20:10:13 2004