Re: [Thinkpad] [TPall] Warrantee start date problems

Reposting from a couple of weeks ago...

I emailed IBM because I couldn't find the contact info to correct mine, and this is a quote from its response:

To locate any warranty information for your machine,
       please visit:

       http://www-306.ibm.com/pc/support/site.wss/warranty/warranty.vm

       If you wish to have your warranty information corrected,
       please contact IBM Serv at 1-800-426-7378 select
       option 1 and 1 followed by the respective options
       pertaining to your request. They are available
       24 hours a day 7 days a week.

Deanna
dberman@4dv.net

----- Original Message -----
From: "David Ross" <ross@math.hawaii.edu>
To: <thinkpad@stderr.org>
Sent: Monday, March 15, 2004 12:29 PM
Subject: [Thinkpad] [TPall] Warrantee start date problems

> Today I phoned IBM to get a set of recovery CDs for my new X30 (purchase
> March 2). the support person told me he couldn't send them to me
> because my machine was over 30 days old(!). After I subtracted 2 from
> 15 and came up with a number less than 30, he said that the warrantee
> began the day my dealer got the machine from IBM, not the day I bought
> it from my dealer. This is crap, and I told him so, and I asked to
> speak to a supervisor. Instead of a supervisor, the same service guy
> came back and said he was sending me the CDs as a special favor, but
> that the warrantee started the month before and there was nothing I
> could do about it.
>
> Now of course I want to do something about it. Does someone have an
> email address or phone number (other than the usual service number) I
> can use to correct the warrantee status?
>
> David R.
>
> _______________________________________________
> Thinkpad mailing list
> Thinkpad@stderr.org
> http://stderr.org/cgi-bin/mailman/listinfo/thinkpad
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Received on Mon Mar 15 15:04:45 2004