Re: [Thinkpad] [TPall] Warrantee start date problems

Hello David,

i had the same problem with my machine. i finally called entitlement
and faxed them a copy of my purchase order and they set the warranty
date to the purchase date. then ez-serv took my repair order. only
took 6 phone calls over 4 days.

the phone number is 800 426 8741.

Monday, March 15, 2004, 2:29:11 PM, you wrote:

DR> Today I phoned IBM to get a set of recovery CDs for my new X30 (purchase
DR> March 2). the support person told me he couldn't send them to me
DR> because my machine was over 30 days old(!). After I subtracted 2 from
DR> 15 and came up with a number less than 30, he said that the warrantee
DR> began the day my dealer got the machine from IBM, not the day I bought
DR> it from my dealer. This is crap, and I told him so, and I asked to
DR> speak to a supervisor. Instead of a supervisor, the same service guy
DR> came back and said he was sending me the CDs as a special favor, but
DR> that the warrantee started the month before and there was nothing I
DR> could do about it.

DR> Now of course I want to do something about it. Does someone have an
DR> email address or phone number (other than the usual service number) I
DR> can use to correct the warrantee status?

DR> David R.

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-- 
Best regards,
 Donald                            mailto:dmacq@erols.com
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