Re: [Thinkpad] I've never tried to sell a used laptop, here's a T40...

It's that retailer's contract with IBM. They can't offer repair or warranty
resolutions. Just sales.

There are a few other manufacturer's with whom they have the same agreement.
The IBM issue is the one that I paid attention to, since that is the one
that's relevant to me.

I don't really worry about it. If I get a machine that's bad from the
get-go, IBM will repair or replace it. I don't expect them to give me my
money back, just give me what I paid for.

You should be able to get your dvd drive issue resolved without going
through hoops. It may be nothing more than an upfated bit of firmware.

On the other hand, since the laptop came loaded with XP, you might find IBM,
even if you bought the machine from them directly, unwilling to accept the
return since you are changing the original setup.

Have you tried loading the os from a set of Thinkpad W2000 recovery cd's?

I'm not an advocate of trying your credit card chargeback solution. After
all, you have the laptop, and without some expense, can't really force CDW
to accept a return. They used to at times charge a restocking fee, depending
on the who, what and why.

Are you local, or did you buy it through the catalog?

Matt

----- Original Message -----
From: "Bryan Daum" <bryandaum@comcast.net>
To: "Matt" <thinkpad@iconnect.net>; Sent: Tuesday, March 16, 2004 3:19 PM
Subject: Re: [Thinkpad] I've never tried to sell a used laptop, here's a
T40...

> So you can return other notebooks but not IIBM? What's that all about?
> Anyone know?
>
> Bryan
>

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Received on Tue Mar 16 18:05:04 2004