Re: [Thinkpad] I've never tried to sell a used laptop, here's a T40...

He did get exactly what he paid for, he needs to escalate with IBM to get
some problem resolution.
----- Original Message -----
From: "Matt" <thinkpad@iconnect.net>
To: <James@thinkpads.com>; "Scott Matthews" <scott@turnstyle.com>;
<thinkpad@stderr.org>
Sent: Tuesday, March 16, 2004 7:02 PM
Subject: Re: [Thinkpad] I've never tried to sell a used laptop, here's a
T40...

> James,
>
> How can you force a retailer to accept a return? While I've not been in
the
> same situation, it seems there may well be many complications for the
buyer.
>
>
> I've copied some information from CDW's website.
>
> "To return a product at CDW, you'll need to request a Return Merchandise
> Authorization (RMA) number"
>
> Key word is "request". A request may be denied.
>
> "In general, CDW accepts returns on merchandise from select manufacturers
> within 30 days"
>
> Key words, "in general" and "select"
>
> Same escape clause.
>
> "Please be aware that specific manufacturers have more restrictive return
> policies"
>
> Key words, all of them. LOL
>
> More restrictions, caps are theirs, not mine
>
> "THESE TERMS AND CONDITIONS OF SALE AND ANY SALE HEREUNDER WILL BE
GOVERNED
> BY THE LAWS OF THE STATE OF ILLINOIS, WITHOUT REGARD TO CONFLICTS OF LAWS
> RULES"
>
> Translation: Live anywhere but Illinois? Tough. Deal with the laws of the
> state in which we are located.
>
> "CUSTOMER CONSENTS TO THE JURISDICTION OF THE FEDERAL AND STATE COURTS
> LOCATED IN COOK COUNTY, ILLINOIS AND SUBMITS TO THE JURISDICTION THEREOF
AND
> WAIVES THE RIGHT TO CHANGE VENUE."
>
> Same thing.
>
> Added warranty information:
>
> "Customer understands that CDW is not the manufacturer of the products
> purchased by Customer hereunder and the only warranties offered are those
of
> the manufacturer, not CDW.
>
> In other words, call IBM
>
> "CDW AND ITS AFFILIATES HEREBY EXPRESSLY DISCLAIM ALL WARRANTIES EITHER
> EXPRESS OR IMPLIED, RELATED TO PRODUCTS SOLD OR SERVICES PROVIDED BY THIRD
> PARTIES OR AFFILIATES OF CDW, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY
OF
> MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS DISCLAIMER DOES
> NOT AFFECT THE TERMS OF THE MANUFACTURER'S WARRANTY, IF ANY"
>
> Key words: "Disclaim all warranties" "Fitness for a particular purpose"
>
> Heck, the laptop shipped with XP, worked fine, and now the end user is
> trying to modify the configuration.
>
> Playing devil's advocate, how is CDW at fault in this one? IBM should
stand
> up to the plate, or be taken to task.
>
> Matt
>
>
>
>
> > They're blowing smoke up your skirt. If you bought it with a credit card
> and
> > you don't live in IL where they're located, then they HAVE to take it
back
> > within 30 days.
> >
> > Worst case scenario is that they refuse to accept it and the CC company
> > refunds your money.
> >
> > If you bought it with a Gold or Platinum card from any of the CC
> companies,
> > it's a no-brainer.
> >
> > You're unlikely to get your asking price here on the list, or indeed
> almost
> > anywhere.
>
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Received on Tue Mar 16 19:17:26 2004